Minimising employee downtime from equipment
What is employee downtime?
Employee downtime is any time that employees can’t work productively due to factors outside of their control. These can range from train delays affecting a commute, to an employee’s laptop breaking down.
Minimising employee downtime is therefore crucial for business success, as well as employee morale and engagement.
In what ways does equipment cause employee downtime?
Any equipment issue that results in an employee’s work being disrupted, or renders the employee unable to work entirely, causes employee downtime.
Some equipment issues will affect an employee’s work irrespective of where they work (e.g. hardware and software issues). But when employees are distributed, the need to move devices (e.g. from your HQ to their home, to a repairs shop and back) can hugely increase downtime.