Whether you’ve just switched to remote working, are planning a switch, or have always worked remotely, getting your IT infrastructure right is a big part of the puzzle of ensuring a seamless experience for your employees when they onboard, or move to working remotely.
There are key things to consider. For first days alone, how do you ensure your new hires are using laptops set up correctly and securely, when you are not in the office to oversee?
Sending an employee a list of things to download on day one feels clunky - but often, there is no avoiding this. So you end up with a third of the team on Internet Explorer, a third on Safari and a third on Chrome.
Then there is security. How do you ensure the device is encrypted to an acceptable standard? How do you ensure you can wipe or lock the laptop remotely so that, if the laptop is lost or stolen, no one can access the data on it?
At Hofy, we’ve designed our IT services with two things in mind:
We offer a device pre-configuration service to give your IT team peace of mind - knowing any devices you provide are set up correctly and securely - and to spare your new hire a tedious first day setting things up. We also offer a mobile device management (MDM) service to ensure that peace of mind never leaves your IT team.
Here is everything you need to know about Hofy’s core IT service offerings.
Device pre-configuration involves setting up devices before dispatching them so that your team members receive them ready-to-use.
Hofy’s device pre-configuration service includes:
Pre-configuring one device is not too time-consuming for your IT team, but what about when you are scaling? Outsource this responsibility to let your IT teams get on with the more important things.
It could take your new hire hours to set up their device, and you’ve no certainty they will be able to find the right software or download from the right source.
This is less of an issue when your new hire is in an office, and can conduct meetings/tour your office space in that time. But your remote hire will just be sat at home, twiddling their thumbs.
A new hire’s first day/week is precious impression time. Let them get on with the more important things (like meeting their colleagues).
Your new hire is far less likely to have issues with their laptop during the first day/week if it has been professionally pre-configured.
Mobile devices are portable devices (e.g. smartphones, tablet computers, laptops).
Mobile device management (MDM) is management software that enables IT teams to monitor, manage and enforce security policies on mobile devices that access sensitive business data.
The purpose of MDM is two-fold:
MDM is therefore essential if you want to leverage portability to facilitate remote working, without compromising security.
Hofy’s device management service ensures the following:
Enrolling your organisation into Hofy’s MDM service is a five step process.
We will host an initial meeting with you to discuss your specific requirements.
We will then create a detailed configuration proposal, based on our experience of device configuration and device management in conjunction with your specific requirements.
Once your organisation is happy with the proposal, we will implement that proposal and enrol a test device into the device management service for each type of device you wish to manage (Mac, Windows etc.)
We will address a further round of minor changes and update the configuration document. You will need to provide a final sign-off that the service meets your requirements.
We will carry out routine maintenance and support. We will implement standard changes in line with our service agreement. We will implement any major changes on a case-by-case basis.